How to use Puffin Academy
Basic Tools and Gestures
1. Open toolbar and tabs #
Toolbar: Swipe your finger from left or right edge of screen to center.
Add new tab: Click “+” icon from toolbar to add a new window. For iPhone user, please click “+” icon from tabs browsing view.
Browse tabs: Click tabs icon from toolbar.
2. Texts selection / Image save #
Longpress on text to bring up text select kits. Longpress on image to bring up save menu option.
3. Scroll to top / bottom button #
Scroll the page down and “scroll-to-bottom” icon will show up. Scroll the page up and “scroll-to-top” icon will show up.
4. Keyboard #
Swipe from left edge to center to bring up toolbar, and click “Keyboard” icon.
5. Trackpad #
Swipe from left edge to center to bring up toolbar, and click “Mouse” icon.
6. Gamepad #
Swipe from left edge to center to bring up toolbar, and click “Game Pad” icon.
7. Video Reel #
Puffin Academy will automatically detect device supported video formats, and show video reel icon and movie thumbnail for supported videos. Once you click the thumbnail, video will be played in full screen mode.
8. Theater Mode #
Swipe from left edge to center to bring up toolbar, and click “Theater” icon.
9. How to download #
Puffin Academy automatically download the file when need. You can also force Puffin Academy to download a link by doing a long press and select “Save Link”.
10. How to check download status and open downloaded files #
Swipe from left edge to center to bring up toolbar, and click “Download” icon. Then you can see the download progress.
To access files in your device, tap the completed record and then tap “Open in”.
11. How to drag-n-drop #
One click and one longpress on target object. When a circle appear on your touch point, you can move finger to perform drag-n-drop movement. If your target object is small, please refer to “How to drag-n-drop with trackpad”.
12. How to drag-n-drop with trackpad #
Swipe from left edge to center to bring up toolbar, and click “Mouse” icon. Two fingers press on the trackpad and wait for mouse cursor changing into hand icon. Then hold at least one finger to perform drag-n-drop movement. It’s okay moving your fingers out of trackpad area.
13. How to do mouse right click #
Swipe from left edge to center to bring up toolbar, and click “mouse” icon. Two fingers click on the trackpad.
14. Find texts in page #
Swipe from left edge to center to bring up more options, and click “Find in Page” to search texts in current web page.
15. Mail page link #
Swipe from left edge to center to bring up more options, and click “Mail Link” to launch email editor.
16. How to change the color of topbar and sidebar #
Swipe from left edge to center to bring up more options, and click “Setting” to to the submenu. Then, click “Color Theme” option to change the color of topbar and sidebar.
1. Manage your bookmarks #
Go to the desirable web page first. Then, bring up your toolbar, and click “Bookmarks” icon to the submenu. Click “Add Bookmark” to add a new bookmark. You may click “edit” to rearrange the order.
2. Password autofill setting #
Puffin Academy asks whether you like to save password. To turn it off, please go to “Settings” and turn off “Save Password” option.
1. Turn-on Flash support #
Puffin Academy shows Flash contents by default if the trial time is still available. To turn it off, please go to “Settings” and turn off “Flash Support” option.
2. Act as mobile browser or auto switch to desktop browser #
Puffin Academy displays most website in desktop mode. To change this, please go to “Settings” and change “User Agent” option.
3. Open pages in overview mode #
Puffin Academy displays web page in overview mode. To change this, please go to “Settings” and turn off “Open Pages in Overview” option.
4. Turn-on touch visual effect #
Each time you touch web page, Puffin Academy will show a blue circle visual effect. To turn if off, please go to “Settings” and turn off “Touch visual effect”.
5. No Sound? Turn-on ignore mute switch #
When your device’s mute switch is on, you can still enable audio by turning on “ignore mute switch” option from “Settings”.
6. Clean History/Cache/Cookies/Password #
To clean history, cache, cookies, or saved passwords, please go to “Settings” and change corresponding options.
7. Clean all data (Please try this step when you cannot bring up Puffin Academy successfully) #
To clean all data, please go to iOS’s Settings and click Puffin. Then turn on “Erase all data” option.
Fix my problem
1. I have no sound when I watch video #
Please make sure your device’s mute settings is off (Click here for more info). Or you can enable “Ignore Mute Switch” in Puffin Academy’s settings.
2. Why sometimes Video Reel icon is enabled but sometimes it isn’t #
Some video formats can be played directly in Puffin Academy. Once Puffin Academy this type of streams, it will activate the video reel button for use. However, there are some videos having proprietary formats, streaming or copyright-protection mechanisms. In these cases, Puffin Academy do video processing on server-side and deactivate the video reel button
3. The keyboard doesn’t show up when I click the input fields. What should I do? #
Puffin Academy will automatically detect input fields and bring up keyboard. If it doesn’t, you can always bring up keyboard from toolbar.
4. Some websites say that I am not allowed to watch videos because my location is in different region. #
Puffin Academy our servers in USA to improve the user experience. The side effect is that the websites receive Puffin Academy’s servers IP rather than yours. Although Puffin Academy passes your IP to websites via X-Forwarded-For, some websites don’t support this standard.
5. My Puffin Academy is blocked by Firewall #
There are two common reasons: 1) Few countries apply tightly Internet access controls and block Puffin’s cloud servers. 2) Some corporations may setup restrictions on firewalls and Puffin’s cloud servers are blocked. In these cases, please consult with your IT department or Internet service provider to resolve it. There isn’t much we can do. If the symptom is different, please use "Send Feedback" and describe the connection issue and your country or region to help us identify the issue.
If you are school IT/MIS staff, please check this FAQ: http://www.flashbrowser.com/pconnect/faq.php#200
6. My Puffin Academy crashes on some website or keep reconnecting. What can I do? #
Please use "Send Feedback" and describe the issue and your country or region to help us identify the issue.
7. How do I open downloaded files in my device? #
You need to install apps which know how to open the files in your device. For example, you can open PDF after installing iBooks. There are other apps such as Dropbox, GoodReader, Keynote can open images, music, videos, MS office and other format of files. Note that some of them are not free.
*. Cannot find my question & answer here? #
Please visit our FAQ.